If you have a general question or complaint about the Plan you should contact the Experian Pensions team at Capita, who should be able to resolve the majority of problems quickly and to your satisfaction.

Experian Pensions team
Capita
PO Box 555
Stead House
Darlington
DL1 9YT

T:  0114 229 8273    E: experianpensions@capita.co.uk

If you feel your question or complaint has not been adequately dealt with, then the Plan has a formal dispute resolution procedure. This is a two-stage process. Firstly, you must address your complaint to:

The Secretary
Experian Retirement Savings
Trustees Limited
Cardinal Place
80 Victoria Street
London
SW1E 5JL

In normal circumstances you will receive a full response from the Plan Secretary within two months. If your complaint cannot be dealt within this timescale you will be sent a letter explaining the reason for the delay, and be given a date by which you can expect to receive a response. If you are not satisfied with this response, you will be entitled to refer the matter to the full Trustee board within six months of receiving it. The Trustees will then reply directly to you, again where possible, within two months.

The Trustees or the Plan administrator will resolve any dispute where possible. If this is not the case then you can contact either the Pensions Advisory Service or the Pensions Ombudsman for further assistance.